Privacy Policy

1) Information We Collect

We may collect the following categories of information:

• Contact details: name, phone number, email address.
• Service details: job address, city, project type, dumpster size requested, timeline, access notes.
• Website usage data: IP address, browser type, pages visited, and approximate location (city/state) derived from IP.
• Communications: messages you send us through forms, email, or SMS.

If you do not provide required details, we may be unable to provide an accurate quote or schedule service.

2) How We Use Information

We use information to operate and improve our services, including to:

• Provide quotes and schedule roll-off dumpster delivery, swaps, and pickup.
• Confirm service area coverage and routing.
• Send service-related communications (e.g., confirmations, dispatch updates, access questions).
• Provide customer support and respond to requests.
• Maintain site security, prevent fraud, and troubleshoot technical issues.
• Analyze website performance and improve user experience.

3) SMS/Text Messaging

If you opt in to receive texts, we send service-related messages such as quote confirmations, scheduling updates, delivery coordination, pickup reminders, and support replies. Message frequency varies by project.

You can opt out anytime by replying STOP. For help, reply HELP. Standard message and data rates may apply.

We do not send promotional messages unless you explicitly opt in to marketing communications.

4) Cookies and Analytics

We may use cookies and similar technologies to keep the site working properly, remember preferences, and measure site traffic. You can control cookies through your browser settings.

Tools may include analytics and performance services such as: [Google Analytics / Tag Manager / Meta Pixel / other].

5) Sharing of Information

We may share information only in these situations:

• Service providers: vendors who help us run the website, communications, CRM, scheduling, or analytics (they can use data only to provide services to us).
• Legal requirements: if required by law, subpoena, court order, or to protect rights, safety, or property.
• Business operations: in connection with a merger, acquisition, or asset sale (information may be transferred as part of that transaction).

We do not sell your personal information.

6) Data Retention

We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, but we aim to reduce risk and prevent unauthorized access.

8) Your Choices and Rights

Depending on your location, you may have rights to:

• Request access to or correction of your personal information.
• Request deletion of certain personal information (subject to legal and operational limits).
• Opt out of SMS messages by replying STOP.
• Control cookies through browser settings.

To make a request, contact us using the information below.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate steps.

10) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will reflect the latest version. Material changes will be posted on this page.